Support
Write to us about anything in Gently. We’ll reply by email.
If something isn’t working, tell us your iPhone model and iOS version. Please don’t send photos or details about your health; we don’t need them to help.
If something feels wrong
Call your surgeon. We can’t answer medical questions, and an email is too slow for them. In an emergency, call 911.
Common questions
Do I need an account?
No. There’s nothing to sign up for or sign in to.
Where is my data?
On your phone, in Gently’s own storage, left out of iCloud and never uploaded. Crash reports are sent only if you say yes, and nothing else is sent. The privacy policy has the details.
I’m getting a new phone. Can I bring my record?
Not today. Your record is left out of backups, so it doesn’t move with them, and we have no copy of it.
Before you switch, share your report as a PDF, or use Settings › Save a copy to keep a file of your answers and your log. Gently can’t load that file back in.
How do I change my procedure or surgery date?
In Settings › Your recovery. Once setup is done, that’s where they change.
How do I share my report with my surgeon?
On Home, open Your report and tap Share. You can send it as a PDF, an image or a short text. It leaves your phone only when you do this.
How do I add a doctor visit?
On Home, tap Doctor visits, then Add. With Remind me on, Gently reminds you the evening before and on the day.
My reminders don’t come.
Check that notifications are on for Gently in your iPhone’s Settings › Notifications, then check your times in Gently’s Settings › Check-ins.
How do I lock Gently?
Turn on Settings › Face ID or passcode. You can also hide Gently in the app switcher there.
How do I stop crash reports?
Turn them off in Settings. Sending stops at once, and Gently works the same.
How do I delete everything, or start over?
Settings › Delete everything erases your answers, your record, your notes and your photos from your phone, then setup starts again. It can’t be undone.
Is Gently medical advice?
No. It’s a tracker and a guide to what’s typical, from named sources you can open in Settings › Sources. Your surgeon’s instructions come first.
Purchases and refunds
Gently is free for three days, then one payment through Apple, with no subscription. If you reinstall it or move to a new iPhone with the same Apple Account, use Settings › Restore purchase. To ask for a refund, go to reportaproblem.apple.com.
For clinicians
If a patient showed you a Gently report and you have a question or a correction, write to the same address.